Have your say on the future of Orchard House Surgery, Lydd

NHS Kent and Medway Clinical Commissioning Group is planning the future of Orchard House Surgery in Lydd. 

Orchard House Surgery in Lydd is currently managed by a group of GPs, who have made the decision to stop providing services there after 30 April 2021.

It is the CCG’s priority to make sure that all patients who are registered at Orchard House Surgery can continue to access a full range of GP services at the surgery after this date. This is a priority requirement for selecting a new provider.

We are talking to patients, local stakeholders, and Healthwatch Kent about how the surgery should be run from 1 May 2021. 

Until then, patients can access GP services as usual.

You can find some questions and answers relating to Orchard House surgery here.

If you have any question please contact 0300 555 0708.

This line will operate from 08:00 – 16:00 Monday to Friday, excluding public and bank holidays until 30 April 2021.

Have your Say

On 17 February we held two online meetings chaired by our Patient and Public Involvement lay member Cathy Finnis and attended by Bill Millar Director of Primary Care for the Kent and Medway CCG, who listened to patients and local councillors tell us what is important to them to see retained and improved at their GP practice. Read the report on these discussions.

Our thanks to the 49 people who joined us and gave their views, the CCG has promised to return in the autumn and meet with patients again to ensure they are happy with the progress made.

The CCG also ran an online survey, 1,315 people responded 34 per cent of the patient population, who shared a wealth of ideas, and their experiences of the current service and their hopes for the future. Read a copy of the report from the survey

These two reports and all the feedback received via email and mail contributed to the proposal for the future provision of GP services at Orchard House Surgery which is going to the CCG’s Primary Care Commissioning Committee (PCCC), at its meeting on 18 March 2021. 

Patients will receive a letter after the meeting on 18 March explaining the outcome and what action, if any, needs to be taken. If you have any questions about the engagement on the future of Orchard house services, please email kmccg.engage@nhs.net.

You can find related documents to this work below:

Following our engagement work in February 2021, two further meetings were held with patients and residents to discuss the progress made at Orchard House Surgery. 

At the meeting were Bill Millar, Director of Primary Care for NHS Kent and Medway Clinical Commissioning Group (CCG) and Cathy Finnis, the CCG’s Lay Member for Patient and Public Involvement, as well as representatives from Invicta Health Community Interest Company (CIC).

You said, we’re doing

Invicta Health spoke with attendees about what patients had told us they wanted, and the improvements being made to the surgery, including:

  • The implementation of a new telephone system in the surgery.
  • Offering early morning appointments to support patients who are working.  
  • A new system being rolled out to record and action patient concerns.
  • The recruitment of new staff, including a new GP and an additional advanced care practitioner and pharmacist.
  • The development of a new practice website, to go live in January 2022.

You can find related documents to this work below:

Many thanks to the people who joined us at the meetings for sharing your experiences. Our thanks too to those who contributed their views by email.

Stay involved

Invicta Health remain committed to keeping patients informed and are re-establishing a Patient Participation Group (PPG) to support patients in sharing their experiences and concerns and working with the Orchard House surgery staff to improve care. Please let the surgery know if you are interested in being a member. 


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