Local services

How to get the right health care 

Mixed group outside house graphic.pngYour local NHS is very busy at the moment. You can help ease the pressure by choosing the right service for you when you need medical help or advice.

Knowing the right place to go can help you get the treatment you need faster. Please choose wisely and help us help you.

Acute hospitals and the ambulance service are particularly busy treating patients who are very ill at the moment so please consider an alternative to A&E if your condition is not serious or life threatening.

For example, urgent treatment centres (UTCs) and minor injury units (MIUs) are equipped to diagnose and deal with many of the most common ailments people attend emergency departments for, including sprains, minor burns and minor illness, and are open either 24 hours-a-day or 8am to 8pm.

Appointments can be booked at an urgent treatment centre by going online at 111.nhs.uk or by calling 111. Patients are also able to “walk in” without an appointment but may have to wait longer to be seen depending on their condition. They can also be used when you can’t wait for an appointment with your GP.

You can help ease the pressure on local health services by making sure your medicine cabinet is fully stocked with the basic essentials, such as paracetamol and upset tummy remedies, and by ordering repeat prescriptions in good time so that you don't run out. 

When you need medical help fast but it is not an emergency, visit 111.nhs.uk or call the NHS free phone number 111.

The 111 service operates 24 hours a day, 365 days a year. 

If you contact 111, you will be assessed, given advice and, if needed, patients will be directed to the most appropriate local health services. Calls to 111 are free wherever you call from.

Contact 111 if:

  • you need an NHS urgent care service
  • you don’t know who to call for medical help
  • you need information about a health issue.

If it is an emergency and someone needs help to save their life, call 999.

Urgent treatment centres

 

Royal Victoria Hospital, Folkestone                            

8am-8pm

Buckland Hospital, Dover

 8am - 8pm

Victoria Memorial Hospital, Deal

 8am - 8pm

Queen Victoria Memorial Hospital, Herne Bay

 8am - 8pm

Faversham Medical Practice, Faversham

 8am - 8pm

Estuary View Medical Centre, Whitstable

 8am - 8pm

Sevenoaks Hospital

 8am - 8pm

Tunbridge Wells Hospital at Pembury

 8am - 8pm

Maidstone Hospital

 8am - 8pm

Medway Maritime

24 hours

QEQM Hospital, Margate                                             

24 hours

Kent and Canterbury Hospital                                                                         

24 hours

William Harvey Hospital, Ashford                                 

24 hours

Minor injury units:

 

 

Edenbridge District and War Memorial Hospital

 

8:30am to 6:30pm

Sheppey Community Hospital

 

9am to 9pm

Sittingbourne Memorial Hospital

 

9am to 9pm

Gravesham Community Hospital

 

8am to 8pm

Emergencies

A mental health emergency should be taken as seriously as a physical one.

Call 999 if someone's life is at risk, for example, they have seriously injured themselves or taken an overdose, or if you do not feel you can keep yourself or someone else safe.

Urgent but not an emergency

Use the NHS 111 online service, or call 111 - you may be able to speak to a nurse, or mental health nurse, over the phone.

Support and services 

If you are looking for support with your mental health and wellbeing for you or someone you care for, visit our Kent and Medway’s Mental Wellbeing Information Hub.

The hub is an online one-stop place to help signpost you to support and services.

Whether you are feeling anxious or stressed, down or low or are just interested in finding out what help is available, the information hub is there for you.

The hub includes sections specifically for:

Your local pharmacist can give you expert advice about over-the-counter medicines that can help with lots of common conditions such as diarrhoea, a runny nose, a cough or a headache - without the need for an appointment.

As well as dispensing prescriptions, pharmacists provide a range of services related to specific health issues and can advise on minor ailments such as colds, skin conditions and allergies.

Other services include emergency contraception and continence supplies. For help finding your nearest pharmacist, go to www.nhs.uk or phone 0300 311 22 33.

Make an appointment with your local GP when you have an illness or injury that will not go away, including persistent vomiting, ear pain, stomach ache or back ache. Registering is free and means you can make an appointment with a doctor for medical advice, examinations and prescriptions.

For help finding your nearest GP, use the online search on www.nhs.uk or phone 0300 311 22 33.

Additional appointments are available in the evening and at weekends. To book one of these appointments you should contact your normal GP practice. However, these appointments will not necessarily be at your usual GP practice, but the health professionals treating you will be able to see your full medical record, with your consent.

The Prescription Ordering Direct (POD) service across Kent and Medway is closing on 31 January 2022.

Since the service began, more efficient technology has been developed that allows patients to order their medicines securely online via the NHS app or other NHS login supported platforms.

For more information regarding the NHS app, and to find help and support please visit www.nhs.uk/nhs-app/

If you are not able to access online services, your surgery has made arrangements for you to continue ordering your repeat prescriptions without needing to have access to online services. These arrangements vary depending on your GP surgery.

Please review the information below to identify which ordering options will be available to you after 31 January 2022. 


Clanricarde Medical Centre

  • Drop a repeat prescription request into the surgery prescription box located near reception.
  • Visit www.thewellsmedicalpractice.co.uk for an online form.
  • Email the surgery kmccg.cmc@nhs.net including full name, date of birth, pharmacy and the names of the required medication.
  • Does not accept requests for prescription over the phone.

 

Devon Road Surgery

  • Drop a repeat prescription request letter in at the surgery.

 

Dartford East Health Centre

  • Email dehc.prescriptions@nhs.net 
  • Drop a repeat prescription request letter in at the surgery including full name, date of birth, pharmacy and the names of the required medication.
  • Does not accept requests for prescription over the phone

 

Jubilee Medical Centre

  • Your practice will contact you in the coming weeks with your options for ordering your repeat prescriptions after 31 January 2022.

 

Kingswood Surgery

  • Patient Access
  • Email kmccg.kingswood@nhs.net – for acute medications only.
  • Drop a repeat prescription request letter in at the surgery including full name, date of birth, pharmacy and the names of the required medication.
  • For queries and patients having difficulties with online ordering only call 01892 511833 between 9am and 2pm and select Option 2.

 

Lonsdale Medical Centre

  • Visit www.lonsdalemedicalcentre-kent.nhs.uk/ to order your prescription online via Patient Access.
  • Drop a repeat prescription request letter in at the surgery including full name, date of birth, pharmacy and the names of the required medication.

 

Pelham Medical Centre

  • Pelham branch email: gp.g82032@nhs.net 
  • St Gregory's branch email: gp.g82032@nhs.net
  • Drop a repeat prescription request letter into prescription box at surgery.
  • Does not accept requests for prescriptions over the phone.

 

Pilgrims Way Surgery 

 

Redwood Practice

 

Springhead Health

  • Email: springhead.health@nhs.net 
  • Drop a repeat prescription request letter into the prescription box at the surgery.
  • As last resort - Call surgery, choose ‘prescription request’ option and leave a message including your full name, date of birth, pharmacy and the names of the required medication.

 

Summerhouse Surgery

  • Drop a repeat prescription request letter into the surgery.

 

Swanscombe Health Centre

 

St Andrews Medical Centre

  • Drop a repeat prescription request letter into tray at the surgery.

 

The Cedars Surgery

  • Email: cedars.swanley@nhs.net 
  • Drop a repeat prescription request letter into surgery by hand or by post.
  • Does not accept requests for prescriptions over the phone.

 

The Oaks Partnership

  • Call 01322 668775 between 9am and 1pm and select the ‘prescriptions’ option.
  • Does not accept email requests.

 

The Orchard Practice

 

The Shrubbery Surgery

  • Email: shrubbery.prescriptions@nhs.net
  • Drop a repeat prescription request letter into the prescription box at the surgery.
  • Vulnerable and/or housebound patients only - call surgery between 11am and 2pm on 01474 356 661.

 

Waterfield House Practice

  • Visit www.waterfieldhousepractice.nhs.uk/ and select the order your prescription option. 
  • Paper request into practice drop box including full name, date of birth, pharmacy and the names of the required medication.

 

Wateringbury Surgery    

You should be registered with a dental practice and have regular check-ups. Your dentist can also help with toothache, gum problems, wisdom teeth, bleeding from the gums and most other mouth related health problems. Go to www.nhs.uk/service-search/find-a-dentist to find your nearest practice.

If you need urgent treatment, please contact your usual dental practice, as they may be able to see you or direct you to an urgent dental care service. You can also phone NHS 111 which can put you in touch with an urgent dental service. Do not contact a GP, as they will not be able to offer urgent or emergency dental care.

Accident and emergency (A&E) departments are open 24 hours-a-day, 365 days-a-year and are for life threatening emergencies and serious injuries only. This service is for those who need it most – like people with severe chest pains, serious head injuries, loss of consciousness or breathing difficulties.

A&E departments across Kent and Medway are currently extremely busy treating high numbers of patients with Covid-19. Please help us to protect emergency departments for those with the most serious conditions. Please consider using one of the alternatives above for less serious conditions.

NHS apps:

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The NHS app: The simple and secure way to access a range of NHS services on your phone or tablet.

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