DMC helpline

Following the suspension of dermatology services provided by DMC Healthcare in north and east Kent a helpline is available to support patients.

The helpline number is 0300 555 0708. Lines are open Monday to Friday, from 9am to 6pm

When calling the helpline you will be asked to give a brief details of your referral to or treatment by the DMC dermatology service and provide your:

  • Full name
  • Date of birth
  • Current address
  • GP surgery and if possible NHS number
  • Return contact details

Helpline launch announcement

Patients may have been referred to DMC services if they live in the areas shown below:

North Kent (from April 2019 to June 2020)

  • Medway
  • Swale
  • Dartford
  • Gravesham
  • Swanley

East Kent (from April 2014 to July 2020)

  • Ashford
  • Canterbury & Coastal (former CCG area covering Faversham, Canterbury, Whitstable, Herne Bay, Sandwich

The east Kent DMC service did not treat the most complex dermatology conditions (level 4) such as skin cancers.

We are writing to around 10,000 patients directly and working with local GPs to review who has been referred to the service. But we have also set up the helpline because we have some concerns about the quality of DMC’s patient data, so we cannot be 100% confident we have contact details for every patient that has been referred to the service.

Yes, if you have been treated by the DMC dermatology service in north or east Kent and have concerns about the care you received or about any deterioration in your condition please call the helpline. The advice may be that you’ll need to make an appointment with your GP to send a new referral but the helpline team can advise you.

The team answering the helpline are not clinicians, but if you were waiting for a first appointment or follow-up from the DMC service the helpline will take your details and pass them to the clinical team; who will contact you to discuss your case and arrange an appointment.

Every patient will be offered a face to face appointment with a consultant dermatologist. In many cases patients will have their condition reviewed and, if needed, treatment done on the same day. If the treatment needed cannot be done on the same day people will be booked for follow up appointments.

The interim service includes a highly experienced team of 17 Consultant Dermatologists, two Maxillo-Facial Surgeons, and three Plastic Surgeons with expertise in skin cancer surgery.

Urgent patients will be seen within two weeks, and often much sooner. Non urgent patients will be seen within three months.

Patients are now being seen quickly by the new interim service. Clinics are running 7 days a week and the full list of around 10,000 patients will have been seen by mid-October 2020. 

Currently there are two clinics in the north Kent area:

  • Rainham
  • Fleet

A clinic in Rochester will be running from 24 July, and a further clinic is being set up in Sittingbourne.

Yes, the clinic rooms are not in hospitals caring for Covid-19 patients and all precautions are being made to minimise the risk of Covid-19.

If you do need to be seen by the clinical team and you or someone in your household has symptoms of Covid-19 please discuss this with the clinical team before attending your appointment.

If you have not previously been referred to or seen by dermatology services you will need to book an appointment with your GP first.

Many less serious dermatology conditions can be treated without needing to see a specialist service. If your GP thinks you do need to see a dermatologist they will make a referral.

If you have general queries about GP appointments, prescriptions or other routine queries for your GP surgery you can ring your normal GP number. We have put interim services in place so GP services are available.

Find out more about the GP surgeries affected by DMC services being suspended here.

If you are not waiting for a dermatology appointment but you want to make a formal complaint about services provided by DMC you can email details to kmccg.complaints@nhs.net

0300 555 0708

Monday to Friday - 9am to 6pm

The helpline is not for immediate clinical advice. If you have an urgent need for health advice you should call your GP or 111.


Paula Wilkins
Chief Nurse, Kent and Medway CCG
“We are very sorry this has happened and we are working hard to make sure everyone affected gets the treatment they need without any further delays.”

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