DMC helpline

Following the suspension of dermatology services provided by DMC Healthcare in north and east Kent, a helpline was set up to support patients. Due to low call volumes, the helpline was stood down on 30 September 2020.

However, patients can still email kmccg.dmchelp@nhs.net.

Please provide brief details of your referral to or treatment by the DMC dermatology service and your:

  • Full name
  • Date of birth
  • Current address
  • GP surgery and if possible NHS number
  • Return contact details

Patients may have been referred to DMC services if they live in the areas shown below:

North Kent (from April 2019 to June 2020)

  • Medway
  • Swale
  • Dartford
  • Gravesham
  • Swanley

East Kent (from April 2014 to July 2020)

  • Ashford
  • Canterbury & Coastal (former CCG area covering Faversham, Canterbury, Whitstable, Herne Bay, Sandwich

The east Kent DMC service did not treat the most complex dermatology conditions (level 4) such as skin cancers.

Patients will either have been contacted by the new temporary provider Sussex Community Dermatology Service or written to by the CCG. We are also working with local GPs to review who has been referred to the service. However, the helpline was initially set up because we had some concerns about the quality of DMC’s patient data, so we could not be 100% confident we have contact details for every patient that has been referred to the service.

We are also reviewing a sample of patients who were treated by DMC Healthcare to ensure their treatment was appropriate.

Yes, if you have been treated by the DMC dermatology service in north or east Kent and have concerns about the care you received or about any deterioration in your condition please call the helpline. The advice may be that you’ll need to make an appointment with your GP to send a new referral but the helpline team can advise you.

Every patient will be clinically assessed and then offered a face to face appointment with the most appropriate person - that could be a consultant, a clinical nurse specialist or another healthcare professional. In many cases patients will have their condition reviewed and, if needed, treatment carried out on the same day. If the treatment needed cannot be done on the same day people will be booked for follow up appointments.

The interim service includes a highly experienced team of 17 consultant dermatologists, two maxillo-facial surgeons, three plastic surgeons with expertise in skin cancer surgery, as well as specialist skin care and cancer nurses.  

All urgent patients have now been seen and non urgent patients should be seen within three months.

Patients are now being seen quickly by the new interim service. Clinics are running seven days a week and every patient who was referred to DMC Healthcare should be seen by the end of October 2020. 

New patients referred directly to Sussex Community Dermatology Service will be seen on a clinical need basis in line with national guidelines.

Clinics are being run in Rainham, Fleet and Rochester.

Yes, the clinic rooms are not in hospitals caring for Covid-19 patients and all precautions are being made to minimise the risk of Covid-19.

If you do need to be seen by the clinical team and you or someone in your household has symptoms of Covid-19 please discuss this with the clinical team before attending your appointment.

If you have general queries about GP appointments, prescriptions or other routine queries for your GP surgery you can ring your normal GP number. We have put interim services in place so GP services are available.

Find out more about the GP surgeries affected by DMC services being suspended here.

If you are not waiting for a dermatology appointment but you want to make a formal complaint about services provided by DMC you can email details to kmccg.complaints@nhs.net.

The email address is not for immediate clinical advice. If you have an urgent need for health advice you should call your GP or 111.


Paula Wilkins
Chief Nurse, Kent and Medway CCG
“We are very sorry this has happened and we are working hard to make sure everyone affected gets the treatment they need without any further delays.”

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