Current engagement projects

Find out more about the projects we're actively seeking views on below and how we are using feedback.

We also welcome your feedback on any of our services at any time. This feedback will be shared with commissioners and the relevant provider of NHS services and will help us improve services in the future.

Please email the Engagement team.

We've been working with patients, the public and stakeholders this year to understand whether they planned to have a Covid vaccine once it was available to them and to understand their experience of NHS services during the first wave of Covid-19. You can see the reports below:

Covid-19 experience

Covid vaccine intentions

We have also been carrying out targeted engagement through community organisations, working with Black and minority ethnic (BAME) communities to deliver messages encouraging uptake of the Covid vaccine.

Community leaders and clinicians from BAME backgrounds have filmed messages. Community groups/organisations/contacts have been contacted and offered a GP advocate to speak to their group. 

Find out more.

If you'd like us to talk to your group or provide materials such as a video or information in your language, please email kmccg.engage@nhs.net

We want to hear from anyone in Kent and Medway who has had Covid-19 and has continued to experience symptoms after four weeks and also from family carers.

We want to know what support you have been offered, what your experiences have been and about what would help you going forward.

You don’t have to have been to hospital, had a diagnosis of Covid, or even have had a positive test.

To get involved please visit our Long Covid-19 page here.

People living with diabetes, their family and carers are being asked for their views on a major programme to enhance diabetes services.

Led by diabetes specialists from the NHS and local councils in east Kent, the aim is to deliver more effective and accessible care, as well as prevent people from developing the disease through improved education.

In east Kent, there are almost 40,000 patients diagnosed with diabetes and numbers are increasing. To improve the care for people, specialist clinicians are recommending a new approach, building on the success of services in west Kent.

This proposed new way of working means more specialist services being delivered in GP practices, reducing the need for patients to travel to hospital for straightforward treatment.

After listening to patients, clinicians are proposing a number of other recommendations to improve diabetes care, such as enhancing foot care services, introducing a new local insulin pump service and increasing the use of technology to deliver care.

The need to enhance diabetes services was raised by East Kent Health and Care Partnership (EKHCP), a collaboration of organisations, which have come together to provide better health and care for the people of east Kent.

GP and Chair of the Clinical EKHCP Board Sadia Rashid said: “Diabetes is the fastest growing long-term condition. If not managed properly, it can have a huge impact on people’s lives. That’s why we want to improve the support to help people lead as normal lives as possible, stay well and even prevent it.

“We want to hear from people, living with diabetes, about our proposals and would urge everyone to respond to the survey.”

Gary Fagg MBE, Chairman of the Trustees at the Paula Carr Diabetes Trust, said: "We are proud to be part of this programme and really welcome the importance that has been placed on understanding the views of people living with diabetes. I would encourage everyone to respond so we can meet the needs of local people as effectively as possible.”

A dedicated website – www.eastkentdiabetes.org – has been launched to explain the proposed improvements to diabetes services. People can fill in the survey online now until 23 April (www.smartsurvey.co.uk/s/EastKentDiabetes2021). If you would like a paper version, leave your details on 01233 616047 and one will be sent to you, please return to the freepost address: PAULA CARR DIABETES TRUST.

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The NHS in east Kent has been developing plans to improve the way services are delivered at the three major hospitals in the area, Kent and Canterbury Hospital, Queen Elizabeth the Queen Mother Hospital in Margate, and the William Harvey Hospital in Ashford.

Local doctors and other clinical leaders are working together to create proposals to change the way that services are organised, which will deliver significant improvements in health and care and allow the system to respond to changes in the way in which we treat people with serious illness.

Hospitals in east Kent have been struggling for many years to provide services in the current configurations and are also trying to provide services from hospital buildings that are not fit for delivering modern healthcare and have reached the end of their useful life. The plans have been discussed with a wide range of stakeholders and, whilst there are differing views, there is agreement that no change is not an option.

In January 2020, the NHS in east Kent confirmed that two options for improving hospital services across east Kent would be included in a pre-consultation business case to be approved by NHS England and NHS Improvement. Both options require approximately £400 million of new investment to improve the quality of patient care and ensure all our major hospitals and services are fit for the future and attractive for staff to work in. Both options have evaluated strongly in our work to date, both are viable, and both have pros and cons – there is no preferred option.

We are now in the assurance stage of the process with NHS England and NHS Improvement. Along with assuring the pre-consultation business case, we also need to secure Treasury funding for the proposals before we can proceed to public consultation on our plans. Following consultation, the Kent and Medway Clinical Commissioning Group will consider the responses, alongside all the other available evidence, to make a decision about which option should move forward to implementation.

Engaging with stakeholders

We continue to engage with our stakeholders, staff, patients and the public as we continue this work. We are grateful for their feedback and insights which have been pivotal in helping shape and refine our plans.

We recently published an update on the progress of these plans on the KMCCG website: East Kent Transformation Programme progress and timeline – stakeholder update – February 2021 :: Kent and Medway Clinical Commissioning Group (kentandmedwayccg.nhs.uk).

We have regular meetings with MPs, local councillors, our patient representative groups and our colleagues at Healthwatch.

The Kent and Medway Joint Health Overview and Scrutiny Committee has received three updates since February 2020:

February 2020: (Public Pack)Agenda Document for Kent and Medway NHS Joint Overview and Scrutiny Committee, 06/02/2020 14:00

September 2020: (Public Pack)Agenda Document for Kent and Medway NHS Joint Overview and Scrutiny Committee, 28/09/2020 14:00

March 2021: (Public Pack)Agenda Document for Kent and Medway NHS Joint Overview and Scrutiny Committee, 17/03/2021 14:00

We are committed to keeping people up to date via our website East Kent Transformation Programme progress and timeline – stakeholder update – February 2021 :: Kent and Medway Clinical Commissioning Group (kentandmedwayccg.nhs.uk) and encourage people to check back for regular updates.

Once we are in a position to move forward to formal public consultation, we will be looking to engage with as many as people as possible and have extensive engagement plans to ensure that as many people as possible can be part of that conversation.

Have you or a friend of family member used end of life services in the past couple of years? If so, we'd like to hear from you. 

We're planning some engagement activities from April 2021 onwards to hear about what works well with these services and what we can improve. 

If you'd like information about opportunities to get involved, or to share your story with us, please email kmccg.engage@nhs.net

Planning the future of five GP sites in Medway

We are planning the future of St Mary’s Island Surgery, Green Suite at Balmoral Gardens Healthy Living Centre, Twydall Clinic, Pentagon Centre and the Sunlight Centre Surgery.

This will shape how GP services in the area are provided from September 2021. You can find out more here.

Patients of DMC Sheppey Healthcare GP Practice, based at Sheppey Community Hospital, Minster, are asked to give their views on their experiences of their GP care to help shape the future service.

GP services at this practice are currently provided by DMC Healthcare. The contract with DMC Healthcare will end on 30 September 2021. The CCG is responsible for ensuring that all patients have access to GP services at all times and is therefore now considering how GP services will be delivered to patients registered with this practice after 30 September.

The CCG’s Director of Primary Care, Bill Millar, said: “The end of the contract with DMC Healthcare gives us an opportunity to review how services for patients registered with this practice could be delivered in future. To help us consider the way forward, we would like to hear from patients about what their experiences with this practice have been like, and what they think could be improved. I would encourage all patients at this practice to take the opportunity to make your views known to us.”

He added: “It is important that people realise that this affects only the DMC Sheppey Healthcare GP Practice, and not the Minster Medical Centre GP practice which also has a surgery at Sheppey Community Hospital. In addition, the GP-walk-in service, which is also run by DMC Healthcare from the community hospital, is an entirely separate service and is therefore not included in this current engagement activity.”

Patients of DMC Sheppey Healthcare GP practice will be able to access GP services, such as appointments and prescriptions, at all times, and should continue to contact the practice as usual when they need to.  The CCG will put arrangements in place to ensure that GP services continue once the contract with DMC Healthcare expires.

Online feedback event and survey

There are a number of factors the CCG must consider when taking decisions on future services. One of these is patient experience and feedback. To share views, patients can:

Fill in our survey

This can be completed online. Hard copies are also available from the practice. Patients who cannot get to the practice, or access the survey online, or need it in a different language/format, can contact the CCG at kmccg.engage@nhs.net  or on 07767 004213 and hard copies will be sent out by post or the survey conducted by phone. The survey is open until 9am on Monday 28 June. Please ensure you have completed it by then if you want your voice to be heard. 

Join our online patient meeting

A virtual engagement event will be held on 23 June 2021 at 6pm. Book your place here.

Keeping patients informed

Patients will receive a letter this week (commencing 17 May) asking them to fill in the survey or register for the online event. Patients registered with the practice who are known to have English as a second language will be sent the letter in their known first language. Anyone who needs the information and/or survey in another format should also contact the CCG at kmccg.engage@nhs.net  or on 07767 004213 to discuss their requirements.

The CCG will keep patients informed about any changes to GP services following the expiry of the contract with DMC Healthcare. Patients with questions relating to primary care services for patients of this practice can contact Kmccg.primarycare@nhs.net or call 01634 335095, then option 7  (please note that the primary care team cannot discuss your medical care).

People living with diabetes, their family and carers are being asked for their views on a major programme to enhance diabetes services.

Led by diabetes specialists from the NHS and local councils in east Kent, the aim is to deliver more effective and accessible care, as well as prevent people from developing the disease through improved education.

In east Kent, there are almost 40,000 patients diagnosed with diabetes and numbers are increasing. To improve the care for people, specialist clinicians are recommending a new approach, building on the success of services in west Kent.

This proposed new way of working means more specialist services being delivered in GP practices, reducing the need for patients to travel to hospital for straightforward treatment.

After listening to patients, clinicians are proposing a number of other recommendations to improve diabetes care, such as enhancing foot care services, introducing a new local insulin pump service and increasing the use of technology to deliver care.

The need to enhance diabetes services was raised by East Kent Health and Care Partnership (EKHCP), a collaboration of organisations, which have come together to provide better health and care for the people of east Kent.

GP and Chair of the Clinical EKHCP Board Sadia Rashid said: “Diabetes is the fastest growing long-term condition. If not managed properly, it can have a huge impact on people’s lives. That’s why we want to improve the support to help people lead as normal lives as possible, stay well and even prevent it.

“We want to hear from people, living with diabetes, about our proposals and would urge everyone to respond to the survey.”

Gary Fagg MBE, Chairman of the Trustees at the Paula Carr Diabetes Trust, said: "We are proud to be part of this programme and really welcome the importance that has been placed on understanding the views of people living with diabetes. I would encourage everyone to respond so we can meet the needs of local people as effectively as possible.”

A dedicated website – www.eastkentdiabetes.org – has been launched to explain the proposed improvements to diabetes services.

People can fill in the survey online now until 23 April (www.smartsurvey.co.uk/s/EastKentDiabetes2021).

If you would like a paper version, leave your details on 01233 616047 and one will be sent to you, please return to the freepost address: PAULA CARR DIABETES TRUST.

Our Medicines Optimisation Team is reviewing this service and if you've used it, we'd like to hear from you.

The service is currently offered in parts of west Kent and in Dartford, Gravesham and Swanley.

We'll be planning engagement activity throughout the spring and summer of 2021 and if you'd like to know more or get involved, please contact us at kmccg.engage@nhs.net

Find out more about the service.

 

NHS Kent and Medway Clinical Commissioning Group is working to improve dementia care in the county. Dementia is a complex illness and health and care support provided needs to be constantly improved.

The next step is to develop a new strategy to improve dementia care across the county. We are doing this with partners in the NHS, in local authorities and the voluntary and community sector and, most importantly, with those who living with dementia and their families and carers.

The strategy will set out a common plan for improving dementia care. It will be based upon the priorities set out in the NHS long term plan and developed in partnership with local people and organisations to meet the needs of people living with dementia and their families and carers.

We have already undertaken several pieces of research to gather views from staff, and local people of their experience of services and heard ideas about how they can be improved.

We held a workshop on 29 April to share information about this work and discuss the themes already raised by people. 

To find out more read our report on the engagement with over 500 staff, voluntary agencies, patients and the public which took place between October 2020 and January 2021. 

We would like to thank all of you who shared your views and experiences at such a difficult time during the pandemic and lock down.

This work is being led by a clinical service improvement group, and overseen by our system wide Mental Health, Learning Disability and Autism Board.

If you want to find out more about this work please email the Engagement team.

Transforming acute mental health services for adults in Kent and Medway  

Across Kent and Medway, commissioners and providers are working together to transform acute mental health services for adults so that the right support is available for those who need it - this may be as an inpatient in a hospital, at home or in the community. The important thing is that people can get the right care and support in the best way for them, when they need it.    
 

Our continued focus for 2021 is to look at:  

  • making best use of the beds we have available in our mental health wards
  • improving the safety and quality of mental health wards, making sure they meet best practice standards for different people with a variety of mental health needs and conditions
  • improving crisis care for people who are acutely unwell and/or may need to be taken to a place of safety
  • providing more intensive support and care for people with more severe mental health problems at home and in the community.  

Involving local people

Together we are working on a programme to transform acute mental health services for adults. At its heart our programme aims to do one thing – make sure that should you need it, you can get the right treatment and support in the right place and at the right time.  

If you, a carer or family member or loved one has needed to seek support or help for a severe acute mental health problem we would really like to hear about your/their experience, and what you would like from future mental health services in Kent and Medway.

We’d be grateful if you would complete the following survey to let us know your thoughts – this should only take about 10 minutes. The information you provide will be used solely for the purpose outlined above. All responses will be anonymised.

Please complete the survey by 7 May 2021.  If you have any questions or need any further information, please contact kmpt.engagement@nhs.net.

The survey is here: https://www.smartsurvey.co.uk/s/KentAndMedwayAcuteMentalHealth2021/

We will be carrying out a range of engagement activities over the next few months, including virtual (online) workshops and individual telephone interviews.

If you would like to be involved in these, please indicate below and send your contact details (name, email and telephone number) to kmpt.engagement@nhs.net to express your interest.

 

We want to hear your views on opthalmology services in Dartford, Gravesham and Swanley.

If you've recently used them and want to get involved in helping to shape services for the future, please get in touch with the Engagement Team by emailing kmccg.engage@nhs.net

We will be carrying out further engagement activities in summer 2021.

 

This page is being updated, please come back soon

We're looking for people who are interested in telling us their thoughts on urgent care services in Sittingbourne and Sheppey and surrounding areas. 

We will be riunning workshops, a survey and talking to community groups later this year. If you'd like to know more or be involved, please get in touch with the Engagement Team: kmccg.engage@nhs.net

In the summer of 2021 we'll be carrying out some engagement activities to find out about patient experience of using our wheelchair services.

If you'd like to be kept informed or share your experience, please contact us at kmccg.engage@nhs.net

 

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