Current engagement projects

Find out more about the projects we're actively seeking views on below and how we are using feedback.

We also welcome your feedback on any of our services at any time. This feedback will be shared with commissioners and the relevant provider of NHS services and will help us improve services in the future.

Please email the Engagement team.

Work has taken place to understand whether people in Kent and Medway planned to have the Covid-19 vaccine and to understand their experiences of NHS services during the first wave of Covid-19. 

We have also been carrying out targeted engagement through community organisations, working with Black and minority ethnic (BAME) communities to deliver messages encouraging uptake of the Covid vaccine.

For more information click here.

We want to hear from anyone in Kent and Medway who has had Covid-19 and has continued to experience symptoms after four weeks and also from family carers.

For more information click here.

People in East Kent living with diabetes, their family and carers are being asked for their views on a major programme to enhance diabetes services.

For more information click here.

The NHS in east Kent has been developing plans to improve the way services are delivered at the three major hospitals in the area, Kent and Canterbury Hospital, Queen Elizabeth the Queen Mother Hospital in Margate, and the William Harvey Hospital in Ashford.

Local doctors and other clinical leaders are working together to create proposals to change the way that services are organised, which will deliver significant improvements in health and care and allow the system to respond to changes in the way in which we treat people with serious illness.

For more information or to learn how you can share your views click here.

We would like to hear from you if you, a friend or family member used end of life services in the past couple of years.

Click here for more information or to lean how you can contact us. 

We are planning the future of St Mary’s Island Surgery, Green Suite at Balmoral Gardens Healthy Living Centre, Twydall Clinic, Pentagon Centre and the Sunlight Centre Surgery.

To find out more information or to learn how you can get involved click here.

GP services at DMC Sheppey Healthcare GP Practice, based at Sheppey Community Hospital, Minster, are provided by DMC Healthcare. The contract with DMC Healthcare will end on 30 September 2021. The CCG is responsible for ensuring that all patients have access to GP services at all times and is therefore now considering how GP services will be delivered to patients registered with this practice after 30 September.

We have recently engaged with patientsat the surgery to help shape the future service.

For more information visit here.

People living with diabetes, their family and carers are being asked for their views on a major programme to enhance diabetes services.

Led by diabetes specialists from the NHS and local councils in east Kent, the aim is to deliver more effective and accessible care, as well as prevent people from developing the disease through improved education.

In east Kent, there are almost 40,000 patients diagnosed with diabetes and numbers are increasing. To improve the care for people, specialist clinicians are recommending a new approach, building on the success of services in west Kent.

This proposed new way of working means more specialist services being delivered in GP practices, reducing the need for patients to travel to hospital for straightforward treatment.

After listening to patients, clinicians are proposing a number of other recommendations to improve diabetes care, such as enhancing foot care services, introducing a new local insulin pump service and increasing the use of technology to deliver care.

The need to enhance diabetes services was raised by East Kent Health and Care Partnership (EKHCP), a collaboration of organisations, which have come together to provide better health and care for the people of east Kent.

GP and Chair of the Clinical EKHCP Board Sadia Rashid said: “Diabetes is the fastest growing long-term condition. If not managed properly, it can have a huge impact on people’s lives. That’s why we want to improve the support to help people lead as normal lives as possible, stay well and even prevent it.

“We want to hear from people, living with diabetes, about our proposals and would urge everyone to respond to the survey.”

Gary Fagg MBE, Chairman of the Trustees at the Paula Carr Diabetes Trust, said: "We are proud to be part of this programme and really welcome the importance that has been placed on understanding the views of people living with diabetes. I would encourage everyone to respond so we can meet the needs of local people as effectively as possible.”

A dedicated website – – has been launched to explain the proposed improvements to diabetes services.

People can fill in the survey online now until 23 April (

If you would like a paper version, leave your details on 01233 616047 and one will be sent to you, please return to the freepost address: PAULA CARR DIABETES TRUST.

Our Medicines Optimisation Team is reviewing this service and if you've used it, we'd like to hear from you.

For more information click here.

NHS Kent and Medway Clinical Commissioning Group is working to improve dementia care in the county. Dementia is a complex illness and health and care support provided needs to be constantly improved.

The next step is to develop a new strategy to improve dementia care across the county. We are doing this with partners in the NHS, in local authorities and the voluntary and community sector and, most importantly, with those who living with dementia and their families and carers.

To find out more about the strategy and how we are looking at imrpoving dementia care in the county click here.

Across Kent and Medway, commissioners and providers are working together to transform acute mental health services for adults so that the right support is available for those who need it - this may be as an inpatient in a hospital, at home or in the community. The important thing is that people can get the right care and support in the best way for them, when they need it.    

To see our continued focus for 2021 or to learn how to get involved click here.


We would like to hear from people living in Dartford, Gravesham, Swanley, Medway, Sittingbourne and Isle of Sheppey about their experience of using ophthalmology (eye care) services in the past year. 

This is to help us understand the patient experience and to find out what works well and where services could improve. 

For more information and to get involved click here

For more information click here.

We're looking for people who are interested in telling us their thoughts on urgent care services in Sittingbourne and Sheppey and surrounding areas. 

Learn how to ger involved by clicking here.

We always want to improve our services and make sure they work well for everyone who uses them. So the NHS in Kent and Medway, Kent County Council and Medway Council would like to hear from people that have experience of using the wheelchair, community equipment or technology enabled care  services.

We want to know what works well, and how can we improve what doesn’t work so well.

For more information or to learn how to express your view visit here

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