Wheelchairs community equipment and technology enabled care services

We always want to improve our services and make sure they work well for everyone who uses them. So the NHS in Kent and Medway, Kent County Council and Medway Council would like to hear from people that have experience of using the wheelchair, community equipment or technology enabled care  services.

We want to know what works well, and how can we improve what doesn’t work so well.

  1. NHS Kent and Medway wheelchair service (Millbrook Healthcare) provides buggies and wheelchairs for children, young people and adults with a long term disability or illness to enable them to become independently mobile.
  2. NHS and council community equipment services (NRS Healthcare or Medequip) provide equipment to support people to establish, maintain and regain independence by providing access to equipment following hospital discharge, preventing hospital admission and allowing people to be cared for within their own home.
  3. Technology enabled care service (Centra Pulse) supplies, installs, maintains and monitors telecare alarms and technology such as sensors, falls detectors, GPS trackers and lifeline pendants.

Our aim is for the NHS, councils and other partners to work better together which could benefit and improve each of these services to meet people's needs, increase independence and improve people's quality of life.

How you can help

We need to understand people's experience of these services and hear the views and knowledge from people who have access to these services.  So we invite people who have used any of these services directly or as a family member, carer, charity, advocate or as a professional stakeholder - to take part in the online surveys below. 

The surveys are short – so won’t take long, and if you use one or more of the services we would appreciate it if you complete a survey for each of the services you have used.

The surveys starts on 20 July and will close on 30 September 2021.

Wheelchair Service Survey

Community Equipment Service Survey

Technology Enabled Care Service Survey

If you would prefer a printed copy or an easy read version, or would like to give feedback over the telephone, please email your request to kmccg.engage@nhs.net

Please feel free to share this message to others who you think may be interested in taking part as we would like to hear from as many people as possible across Kent and Medway. 

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