In May 2021, more than 3,000 patients registered with the West Malling Group Practice (WMGP) and living within a mile radius of The Hollies branch surgery were sent a letter to explain that The Hollies will be closing at the end of August 2021. This was due to the landlord giving notice to the practice to vacate.
All patients sent a letter were invited to take part in a survey either online or via telephone to give their feedback about how the change may affect them.
The online survey link was also promoted on the practice’s website and paper copies were available to pick up from reception. The survey closed on the 18 July 2021.
We collected feedback from more than 400 patients, who shared their thoughts and experience. Their answers will help inform and shape the future provision of GP services in the area.
You can read more in the report - The Hollies survey summary.
The findings of this engagement report were considered by the GP partners of the West Malling Group Practice and shared with patients on the practice website. The patient voice will help inform and shape the future provision of GP services in the area.