How we engaged patients on the future of five GP sites in Medway

NHS Kent and Medway Clinical Commissioning Group engaged patients and local communities to plan the future of five GP sites in Medway:

  • St Mary’s Island Surgery, Chatham
  • Green Suite at Balmoral Gardens Healthy Living Centre, Gillingham
  • Twydall Clinic, Twydall Green, Gillingham
  • Pentagon Centre (Boots), Chatham
  • Sunlight Centre Surgery, Gillingham

In the winter of 2020 - 2021 we ran surveys, interviewed patients, held listening events and commissioned community organisations to carry out focus groups in the area. We used what we had heard to assess possible new providers for all five sites. For instance patients told us having a GP practice local to them and also receiving consistent care was important. We awarded long term durable contracts to local GPs and emphasised the need for consistent patient care.  

A small panel of patients helped select new providers for each site. We would like to thank all those who gave us their views. 

You can find out more in the documents below:

You can find out what people told us in the engagement report here.

You can find a report from the listening events here.

If you have any questions about the engagement on the five GP sites, please email

You can find related documents to this engagement work below:

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