Have your say: Wheelchairs, community equipment and technology-enabled care services

15 September 2021


The NHS in Kent and Medway, Kent County Council and Medway Council would like to hear from people who have used the wheelchair, community equipment or technology-enabled care services.

People can have their say on these services until 30 September by taking part in any of the following surveys, which are relevant to them:

Wheelchair Service survey

Community Equipment Service survey

Technology-enabled Care Service survey

Cathy Finnis, Independent Lay Member for Patient and Public Engagement at NHS Kent and Medway Clinical Commissioning Group (CCG), said: “We want to know what works well and how can we improve what doesn’t work so well.

“We need to understand people's experience of these services and hear the views and knowledge from those who have access to them. We are inviting people who have directly used any of these services or as a family member, carer, charity, advocate or as a professional stakeholder to take part and have their say.

“Our aim is for the NHS, councils and other partners to work better together, which could benefit and improve each of these services to meet people's needs, increase independence and improve quality of life.”

Jane Miller, Principal Occupational Therapist at Kent County Council, said: “We are conducting these surveys to try to better understand how people feel about our services, from those who use them and prescribe them, so tell us what you think.

“We really do value your opinion, as you are the experts. We have a proven track record of listening to people’s ideas and acting on suggestions, so your opinion does count. Take part and help us understand the sort of services you would like to see and how you think they could be delivered better or in different ways.”

The three services we are interested in getting your feedback on are commissioned by the CCG, Kent County Council or Medway Council and run by different providers, which are as follows:  

  1. NHS Kent and Medway Wheelchair Service (Millbrook Healthcare) provides buggies and wheelchairs for people with a long-term disability or illness to enable them to become independently mobile.
  2. NHS and council community equipment services (NRS Healthcare or Medequip) provide equipment to support people to establish, maintain and regain independence following hospital discharge, preventing hospital admission and allowing people to be cared for within their own home.
  3. Technology-enabled Care Service (Centra Pulse) supplies, installs, maintains and monitors telecare alarms and technology, such as sensors, falls detectors, GPS trackers and lifeline pendants.

More details about this and all our engagement work are online. 

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