Covid-19 vaccination - frequently asked questions

Page updated 5 April 2022

A number of older questions and answers have been removed from this page to make it clearer.

Vaccine records

If you have a question about a Covid-19 vaccination record, you need to contact the Vaccination Data Resolution Service, which is there to resolve missing or incorrect vaccination records for people vaccinated in England, Scotland or Wales who have a NHS number and are registered with a GP practice in England.

If you believe there is missing or incorrect Covid-19 vaccination data, please call 119, selecting option one and then option four, and ask the call agent to make a referral to the VDRS team on your behalf. The VDRS team will aim to call you back within 21 days.

The national vaccine programme manages a process to have vaccines given in other countries verified and added to people's records - this includes Scotland and Wales.

The process involves booking an appointment to take evidence of vaccines given approach to a vaccination service to be verified, after which they are added to your vaccine records.

The Pentagon Centre vaccine clinic in Medway offers the service.

You need to book through the national website. It includes a postcode search which will also show options outside of Kent and Medway: 


The government’s website has been updated with details on the vaccination requirement before travelling internationally.

Countries will decide whether they require proof of Covid vaccination for entry, and it is the traveller’s responsibility to check individual requirements. If needed, people in England who have both vaccine doses can demonstrate their Covid vaccination status via the NHS App.

Those without access to the app can request a letter from the NHS proving their vaccination status by calling 119.  

Fertility, pregnancy and breastfeeding

Yes. The Covid-19 virus increases the risk for pregnant women needing hospitalisation and the potential of premature birth. The vaccines are recommended to protect you and your baby from severe illness and premature birth. 

Pfizer or Moderna are the vaccines offered to pregnant women. In Kent and Medway most of our clinics are using Pfizer. There are only a small number of clinics using the Moderna vaccine.

You can book an appointment or use one of the walk-in clinics listed on our main vaccination page.

Read more about the vaccine and fertility, pregnancy and breastfeeding on the website

No, you don’t need to stop breastfeeding. Read more about the vaccine and fertility, pregnancy and breastfeeding on the website

Women trying to become pregnant do not need to avoid pregnancy after vaccination and there is no evidence to suggest that Covid-19 vaccines will affect fertility.

Read more about the vaccine and fertility, pregnancy and breastfeeding on the website

Read more about the vaccine and fertility, pregnancy and breastfeeding on the website

The Royal College of Obstetricians and Gynaecologists (RCOG) has also updated its guidance about the vaccine and pregnancy. On its website you can find questions and answers and links to more information to help make informed decisions about vaccination in pregnancy.

Vaccination of 12 to 15-year-olds

They will be offered the Pfizer vaccine.

Five to 12-year-olds will be offered two doses of the Covid-19 vaccine.

Parents or carers of children aged between five and 15-years-old can book an appointment at one of the clinics running across Kent and Medway.

Yes. The details are being finalised. We expect home-schooled children to be offered the vaccine at a vaccination centre. Parents will be contacted to keep them informed.

First dose of the vaccine

The vaccine is now being offered to all everyone over the age of five. Read the latest information on who can get the vaccine on the website.

Yes. The offer of a vaccine remains open to everyone who is eligible regardless of when you were first offered it.

Details of Kent and Medway walk-in clinics are on our main vaccine page and booked appointment are available online or by calling 119.

Second dose of the vaccine

The first dose of the vaccine gives you good protection from coronavirus but you need to have two doses to give you longer lasting protection.

Evidence on the effectiveness of the vaccines against other variants shows it is particularly important to get your second dose for maximum protection.

The latest guidance to the NHS is to give second doses eight weeks after the first dose. Unless there are exceptional circumstances you will not be offered a second dose earlier than eight weeks.

If you attend a walk-in clinic for a second dose earlier than eight weeks you are likely to be turned away.

Everyone should receive a vaccination card when they have their first vaccine which will include information on when the second dose is due. 

People who booked online can remind themselves of the place and time of their second dose using the ‘manage my appointments’ section on

People who used a GP-led service will be contacted to book their second dose appointment.

If you used a walk-in service you will need to attend another walk-in service eight weeks from your first dose. It does not have to be at the same location. 

People are generally having the same vaccine for both their first and second doses. The booster/third dose now being given will generally be Pfizer regardless of which vaccines were given for earlier doses. This is the nationally approach approved by the Joint Committee on Vaccination and Immunisation.

AstraZeneca (AZ)

The very latest advice is that people who have had only one dose of AZ can now have another vaccine as their second dose. Clinical evidence shows that a mixed schedule of vaccines gives a good immune response, and the advice is not to delay getting a second dose whilst the majority of our centres do not have AZ stocks.

From Friday, 17 Decemeber 2021 the national booking service will allow people who had AZ as a first dose to book second doses at clinics using Pfizer or Moderna.

You can now have the second vaccinations from a different site to where you got your first dose.

If you have a booked second dose appointment please keep it or make sure you cancel if you cannot make it or arrange an alternative appointment.

Booster and third dose of the vaccine

Everyone over 16-years-old is eligible for a booster from 12 weeks after their second dose. Please check the national website for the very latest position on eligible groups: 

The third dose for this group of people is being rolled out at the same time as the booster vaccine. You should be contacted by the NHS to make an appointment.

Immunosuppressed people will then be eligible for a 4th dose (booster) from 12 weeks after their 3rd dose.

A second booster dose is available six months after the first booster.

The national booking service allows you to book all doses of your vaccine, or you can take your GP/hospital letter to confirm immunosuppression to a walk-in vaccination clinics.

The Joint Committee on Vaccination and Immunisation (JCVI) has said the booster does not need to be the same one as your earlier jabs. Most vaccine supply in Kent and Medway at the moment is Pfizer and some Moderna.


Yes, you can have your booster vaccination at a different place to where you had your original vaccinations.

Some General Practice teams are combining flu and Covid-19 booster vaccinations in the same clinic. This is clinically appropriate and approved by the Joint Committee on Immunisation and Vaccination. However, most Covid-19 vaccination clinics are not routinely also providing the flu vaccine to eligible patients.

If the vaccines are not given together, they can be given at any interval – you do not need to wait seven days. 

When to get the vaccine

No. If you have symptoms, have a positive test or are self-isolating with other members of your household who have the virus, please do not come to a vaccination site.

You will be able to get your vaccine another time. If you have Covid-19 you will need to wait 28 days from a positive test or the start of symptoms before having the vaccine.

Under 18s should wait 12 weeks from a positive test before having a Covid-19 vaccination.

Yes, if you are in a priority group identified by the Joint Committee on Vaccination and Immunisation (JCVI). The MHRA has looked at this and decided that getting vaccinated is just as important for those who have already had Covid-19 as it is for those who haven’t.

Ideally vaccination should wait until you have recovered. You should wait at least 28 days after the start of symptoms or the first positive test result if you do not have any symptoms.

Under 18s should wait 12 weeks from a positive test before having a Covid-19 vaccination.

Having prolonged Covid-19 symptoms for more than four weeks is not in itself a reason to delay receiving the Covid-19 vaccine, but if you are seriously debilitated, still under active investigation, or have recently deteriorated further please contact your GP to discuss possible deferral of vaccination to avoid incorrect attribution of any change in underlying condition to the vaccine.

No, the Covid-19 vaccination is only available through the NHS to eligible groups and it is a free vaccination.

If you are offered or see the vaccine being advertised anywhere as something you can pay for it will be a scam and you should not follow it up.

Coronavirus vaccines are only available on the NHS. You may be contacted by the NHS, your employer, or a GP surgery local to you.

We are aware that in the early stages of the vaccination programme some people were receiving suspicious calls and text messages offering the COVID-19 vaccination. The NHS national booking service and some GP services are using texts to invite people for vaccines - so not all texts are scams.

 Remember, the vaccine is free of charge. At no point will you be asked to pay.

- The NHS will never ask you for your bank account or card details.

- The NHS will never ask you for your PIN or banking password.

- The NHS will never arrive unannounced at your home to administer the vaccine.

- The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips. 

If you receive a call you believe to be fraudulent, hang up. If you believe you have been the victim of fraud or identity theft you should report this directly to Action Fraud on 0300 123 2040. Where the victim is vulnerable, report it to Kent Police online or phone 101.

Kent County Council alerts on scams (not just Covid-19 related)

Sign up for alert by email or follow Public Protection Kent on Facebook and Twitter 

Vaccination sites

Yes, we are running some walk-in clinics. Details are on the main vaccination page. Dates, times and locations are updated regularly. There is also a national website for finding a walk-in clinic by entering your postcode: 

A list and map of services is on our main Covid-19 vaccination page

If your GP surgery is not directly giving Covid-19 vaccines they will be working with others to offer it from a central point.

There are also pharmacies, large vaccination centres and walk-in clinics. All the details of current locations offering the vaccine are on the main vaccination page.

If a GP practice is listed on the national booking services anyone can use it - you do not have to be registered with the actual practice.

Patients who are recorded by their GP surgery as housebound will get home visits for the vaccines. 

GP-led teams are overseeing vaccination of house bound patients. The actual vaccine may be given by a community nurse or other healthcare professional working on behalf of your GP practice. The details of who will come, and when, will be confirmed directly by your local vaccination team. 


What to expect when attending your vaccination appointment

Please make your way to the entrance or join the back of the queue if there is one.

At the entrance to the vaccination site, there will be someone there to explain the next steps, including the pre-screening questions, you will be asked to consent to have the vaccination and you will be called in to have your vaccine.

You will also need to follow any instructions you may have been given when you booked your appointment.

Please observe social distancing guidelines when at the vaccination service and keep two metres away from others at all times.

Every effort is being made to make the process as smooth as possible and with the progress of the vaccination programme the number of people at vaccine clinics has reduced; but some waiting may be unavoidable.

You may have to queue outside, so please dress appropriately. There are no refreshments at these sites, so you may wish bring a bottle of water and a snack. Please visit the toilet before you arrive. If you have a walking aid or portable chair, you may wish to bring it with you.

Please don’t bring anyone else with you, unless you have to. You may accompany someone who is having their vaccination if they cannot attend without your help.

Please make every effort to come to your appointment alone to minimise the risk of Covid-19 infection.

Yes. All healthcare services are still asking patients, staff and visitors to wear a face covering. 

Please also follow any other rules that are in place at sites for social distancing and use of the antibacterial hand gel etc.

Invitations to be vaccinated

If you are registered with a GP you will be invited, using the contact details your GP has.

If you are not registered with a GP use the online search on

If you are registered with a GP, please make sure they have your correct contact details. NHS Kent and Medway Clinical Commissioning Group (the CCG) is unable to access your patient record, please contact your practice and they will update your records. 

Dementia patients are of course a priority for primary care to support at all times. GP surgeries have dementia registers that identify patients and arrangements are made to communicate with people or their registered carers in an appropriate way. The same systems will be used for vaccination invitations for people with dementia.

You do not need your NHS number to book a vaccine or use a walk-in clinic.

However, if you need to find your NHS number it is a ten digit number and should be on any letter or document you have received from the NHS, including prescriptions, test results, and hospital referral or appointment letters.

There is an online tool for finding your NHS number if you do not have any information with it on. 

The vaccines

The main Covid-19 vaccines currently being used in Kent and Medway are Pfizer and Moderna. These are the preferred vaccines for the booster programme and for the majority of people who may still need a first of second dose.

AstraZeneca may be recommended for small numbers of people based on specific medical grounds, mainly linked to allergies of specific ingredients in the other vaccines or reactions to having other vaccines as initial doses.

Mixing vaccines for 1st and 2nd doses

The very latest advice is that people who have had only one dose of AZ can now have another vaccine as their second dose. Clinical evidence shows that a mixed schedule of vaccines gives a good immune response, and the advice is not to delay getting a second dose whilst the majority of our centres do not have AZ stocks.

From Friday, 17 Decemeber 2021 the national booking service will allow people who had AZ as a first dose to book second doses at clinics using Pfizer or Moderna.

Allergy or other medical reasons to have AZ

If you do have a specific allergy issues that mean AZ is needed, you can email and we can refer you to a site that can give AZ.

Is AstraZeneca available by choice?

You must have a specific reason to need AstraZeneca based on medical issue. It is not available simply based on personal preference.

You can report suspected side effects to medicines, vaccines or medical device and diagnostic adverse incidents used in coronavirus treatment on the Medicines and Healthcare products Regulatory Agency (MHRA) website.

There will not be open choice of which vaccine to have. Any vaccines that are available have been approved because they pass the MHRA’s tests on safety and effectiveness, so people can be assured that whatever vaccine they get will protect them from coronavirus.

Some people are advised to have the Pfizer or Moderna vaccines rather than the AstraZeneca. Vaccine services will ensure only the recommended vaccine is offered. The National Booking Service will use the information you provide to only show options for clinics that provide the vaccine recommended for you.


There are now three vaccines available in the UK.

  • Pfizer/BioNTech
  • AstraZeneca/Oxford
  • Moderna 

They have all met strict standards of safety, quality and effectiveness set out by the independent Medicines and Healthcare products Regulatory Agency (MHRA).

Any coronavirus vaccine that is approved must go through all the clinical trials and safety checks all other licensed medicines go through. The MHRA follows international standards of safety.

Other vaccines are being developed. They will only be available on the NHS once they have been thoroughly tested to make sure they are safe and effective.

Find out more about the vaccines here 

A fourth vaccine (Janssen vaccine) will be available later this year.

The COVID-19 vaccines do not contain egg or animal products.

The Oxford/AstraZeneca vaccine contains a tiny amount of alcohol, but this is less than in some everyday foods like bread.

The vaccines are suitable for people of all faiths.

You can find out about the ingredients in the vaccines currently available in the UK:

Local progress

You can find updates on our local vaccination programme along with links to nationally published data on our updates page.

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