Responding to the first waves of the pandemic meant that most non-urgent surgery stopped for a period of time. This increased both the length of time people were waiting and the number of people waiting.
Dr Navin Kumta, Clinical Chair of Kent and Medway CCG, said:
“We know it’s difficult for people who have problems that are causing them pain or preventing them getting on with their lives. It will take some time to address the backlog, but NHS staff are totally committed to getting people the care they need and getting the waiting lists down.
“We are prioritising people with the highest clinical need and those who have been waiting the longest.
“We are working across all the NHS hospitals in Kent and Medway and with a number of private hospitals. This could mean people are offered appointments at hospitals which may not be their nearest. We understand this is less convenient but would encourage people to take the opportunity to get the treatment they need.”
13 January 2022
During December 2021 and January 2022 NHS hospital services have been extremely busy with urgent care needs and increasing pressure from the Omicron variant due to increasing numbers of people needing hospital treatment and increased staff absence rates.
All hospital trusts have put plans in place to manage the high demand and work together to do so. The objective is to maintain planned surgery and other treatments alongside the increased urgent care needs.
We will only cancel appointments if we absolutely must, and for the shortest time possible.
For people who are affected by a cancellation we apologise for the inconvenience. Appointments will be rescheduled as quickly as possible.
Hospital waiting list queries
If you are waiting for a hospital treatment and have questions, please contact the hospital directly. Please do not contact your General Practice as they do not have access to details of waiting lists.
Please check referral/appointment letters for specific contact details. If you have not been given a contact point use the numbers in the boxes below. For other hospitals not listed please use the Patient Advice and Liaison Service (PALS) contact number that will be published on hospital websites.
The Dartford and Gravesham trust runs Queen Mary's Hospital and Darent Valley Hospital. They have a Theatre Scheduling team who can answer questions about waiting lists:
Queen Mary's Hospital
- Telephone: 0208 302 2678 ext. 5438, 5437 and 5440
Darent Valley Hospital
- Telephone: 01322 428100 ext. 8664, 8500, 8262 and 8921
Find out more about the Theatre Scheduling team. This page includes an average waiting times dashboard for different treatment areas.
The East Kent trust runs William Harvey Hospital (Ashford); the Kent and Canterbury Hospital (Canterbury) and Queen Elizabeth the Queen Mother Hospital (Margate).
|Treatment area||Contact details|
Ear Nose and Throat
Includes adult and paediatric
Specialist Medicine and Elderly Care
|Women & Children’s
Includes adult and paediatric Gynaecology (not antenatal) and General Paediatrics
|Trauma & Orthopaedics
Includes Paediatric Orthopaedics
For waiting list queries at Medway hospital please contact their Patient Advice and Liaison Service:
Telephone: 01634 825004 or 01634 830000 x5793
The service is open Monday to Friday 9am to 5pm.
Significant work is happening across Kent and Medway to increase capacity for elective treatments, both inpatient and day case, including:
- A shared waiting list across all four acute trusts so patients facing the longest waits can be treated at other locations.
- Increased capacity to run theatres for longer hours and over weekends.
- A new orthopaedic surgery unit at the Kent and Canterbury hospital.
- Continued use of private hospitals to treat NHS patients.
- Investment in community rehabilitation beds; so people can be discharged from hospital more quickly to allow others to be treated.
There is significant investment being made to help clear the waiting lists as quickly as possible. In 2021/22, the NHS in Kent and Medway is investing £36.4m in elective care recovery schemes. Further investment of £49m is supporting our response to current pressure on urgent care services; this also helps to protect our ability to continue elective care.